Case study

Staffing one day a week and an on-call service with a maximum three-hour response time enabled a customer in the food industry to secure their production.

“When we were looking for a service partner, we compared several companies,” says the customer. “We considered factors such as expertise, service, and availability. Elektroautomatik was a strong candidate in all areas, and we felt that choosing them as our provider was absolutely right.”

The customer’s service agreement with Elektroautomatik included on-site staffing one day a week for planned and improvement maintenance measures. Additionally, any urgent breakdowns were covered by an on-call service with a maximum three-hour response time, both during day and evening hours.

“In our service agreements, we combine online support with on-site response to resolve issues. Typically, on-site presence is needed for older equipment without remote troubleshooting capabilities. The response time is, of course, based on the factory’s location and requirements,” says Urban Gustavsson, Service Manager at Elektroautomatik.

Proper Maintenance Measures Save Money in Productivity and Quality

“With the service agreement, we’ve always had the right person for the job at hand. This can range from simple electrical installation tasks to more complex programming work. We also see it as a strength that the personnel who have come to us have had a high sense of responsibility, both in being proactive and in providing valuable advice. The greatest value for us has been the flexibility between the level of qualification and availability,” says the customer.

“Time is money, and most operations cannot afford production stoppages. With proper maintenance measures, there is a lot of money to be saved in productivity and quality. With the planned effort, one day per week, it’s possible to carry out the improvement maintenance measures required for more reliable production,” says Urban.